Support
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Have a question about an order, a certificate of analysis, or your account? Send our team a message and we’ll get back to you as soon as possible.
Common questions
Frequently asked questions
How do I verify my batch?
Match the lot number printed on your vial's label to the Certificate of Analysis for that lot in our Documentation library. Each product page links to the current lot's certificate.
What is bacteriostatic water?
Bacteriostatic water is sterile water containing 0.9% benzyl alcohol, a preservative that inhibits bacterial growth.
Who can purchase from ReGene Sciences?
ReGene Sciences products are offered for laboratory and research purposes. Customers are responsible for ensuring that purchases and research activities comply with applicable laws, regulations, and institutional requirements.
Are ReGene Sciences products intended for human use?
No. Products designated for research use are not intended for human or animal consumption, medical treatment, diagnosis, or therapeutic use.
How should research products be stored?
Storage requirements can vary by material. Researchers should follow the storage conditions listed on the individual product page, label, or accompanying documentation.
Can ReGene Sciences provide technical or medical advice?
ReGene Sciences does not provide medical advice, treatment recommendations, dosing information, or instructions for human administration.
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New lots, documentation and product news from ReGene Sciences. No more than a few emails a month.